National Customer Day is celebrated in various establishments in the city of Surabaya. Yon Irawan, President Director of PT Terminal Container Surabaya (TPS) and Nur Syamsiah Finance Director TPS go directly serves customers in parts of the document service to print Container & Equipment Interchange Receipt (C EI R) as one of the requirements for the issuing of container that has been declared complete by the relevant agencies.
Not only in the service of documents, Yon and Nur also sits as customer service representatives. Some customers who came to ask about the container status as well as some customers are also asking about the process of loading and unloading containers at the TPS. All questions can be answered smoothly because Yon claiming to begin a career from the ground from branches of service of documents in the port of Sampit, one of the ports under the management of PT Pelabuhan Indonesia III (Persero) / Pelindo III recalls.
Some of the customers who get a chance serviced by SMT Director said he was happy because it is served by the helm of TPS and given a souvenir as a thank you for being a customer of TPS. Looks also currently serves customers Yon and Nur talked to increase proximity to customers.
"It is a good occasion for me to get closer to customers TPS especially the Officers Board Customs Service (PPJK) where every day come into this room to print C EI R so that the container they can get out." Said Yon on the sidelines serving customers TPS.
On the same occasion, Yon also told some customers that currently TPS strives to innovate in the future forwarding / EMKL can print CEIR online, so later the driver tru k that will take and send the container only shows electronic mail containing a barcode as a verification in order to take or send containers in the TPS. "We were together a team still trying some new innovations and we hope in the future paperless transactions which leads to efficiency. "Close Yon.
Yon and Nur seemed to enjoy while serving customers and the activity ends with a relaxing atmosphere to enjoy snacks, tea and coffee with customers who have been provided in the service of documents and customer service TPS buildings.
Please note the date of December 1, 2016, TPS provides document management services and customer service 24 hours 7 days a week, t erobosan such services is a real commitment from PT TPS in improving the quality of service to customers.