Reliable Terminal with Service Excellence
The Philosophy :
As the container terminal which connects the shippers to either the domestic or international buyers, it should be reliable and trustworthy.
To become a Reliable Container Terminal, it needs to be supported by an Excellence Service. TPS encourages its employees and business partners to reach the excellent service to the customers.
RELIABLE means :
R Responsive, TPS is responsive to customers complaints
E Empathy, TPS has the empathy to customers problems
L Learning, TPS accepts the experience as a learning process to a better future
I Innovation, TPS service is supported by appropriate equipment and updated system
A Ability, TPS service is supported by experts
B Benefit, TPS customers enjoy the benefits of TPS services
L Leading, TPS leads in level of service
E Effective & Efficient, TPS applies effective and efficient strategies in facing the business competition