NEW SERVICES AND INNOVATIONS AT CONTAINER FREIGHT STATION TPS
Surabaya (21/9) – Surabaya Container Terminal (TPS) continues to create various facilities to improve service to customers. After the beginning of June 2021, TPS resumed the operation of the Consolidated Import Less Container Load (LCL) service at the Container Freight Station (CFS), on August 30, 2021, TPS again increased service convenience by updating features on the Behandle management system.
The re-operation of the consolidated import LCL service at CFS is complemented by the convenience of submitting applications for stripping activities (unloading LCL containers at the CFS Warehouse), online.
TPS Operations Director, Bambang Hasbullah said that the service was reopened after several improvements were made, which were equipped with an online service system. "This is one of our efforts to simplify services and provide alternatives for importers and forwarding companies in carrying out the process of unloading their containers," said Bambang Hasbullah.
There are 2 application lines for this service, namely the import LCL delivery application flow and the imported LCL stripping application flow. For submissions to these two services, customers can directly make online job orders via the TPS web access available on the TPS website.
More about the new features in the Behandle management system, including the availability of the Customs inspection monitoring feature which makes checking easier, and the Self Complete Behandle, which makes it easier for customers to confirm inspection completion independently.
Bambang Hasbullah again said that the existence of these new features was present as an effort to minimize the practice of plotting Unloading Workers (TKBM) which was not evenly distributed in the distribution of the division of labor at TPS.
In addition, by implementing various services, it is hoped that face-to-face meetings can be minimized, and can be done anytime and anywhere. This is also proof of TPS' commitment to the success of efforts to control the spread of the COVID-19 outbreak as well as proof of the implementation of the commitment to anti extortion/bribery/gratification/corruption, by minimizing contact between TPS officers and service users.
Not only that, TPS also provides a waiting room for customers who will carry out behandle activities provided at the Customer Service Building, so that customers do not need to wait in the CFS Warehouse, customers can see directly the status of goods and TKBM who will carry out their behandle activities through the monitor. dashboard available in the waiting room.
For behandle service data for the period January to August 2021, it was 14,657 TEUs, an increase of 30% compared to the same period last year, which was 11,311 TEUs.